Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.

Returns

You have 30 days from the date you received your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition you received it

• The item must be in its original packaging

• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, beverages, frozen items)

• Personal care items (including baby products once opened)

• Digital products (ebooks, digital art, downloads)

• Gift cards

• Clearance or final sale items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We’ll replace the item or issue a refund at no extra cost.

Refunds

Once your return is received and inspected:

• You’ll be notified of approval or rejection

• Approved refunds will be issued to your original payment method

• Processing time: 5–10 business days (bank times may vary)

Shipping Costs

• Customers are responsible for return shipping unless the item was damaged or incorrect

• Original shipping costs are non-refundable

How to Start a Return

Email us at saintaubinretail@gmail.com with:

• Order number

• Reason for return

• Photos (if applicable)

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us first.

Contact Us

📧 Email: saintaubinretail@gmail.com