Return Policy
At Saint Aubin Retail and Distribution, we want you to be fully satisfied with your purchase. If for any reason you are not, we are happy to offer returns and exchanges on most items within 30 days of purchase, provided the product is in its original condition.
Please review our return guidelines below:
Eligibility for Returns
Items must be unused, unwashed, and in the original packaging.
Digital products (e.g., digital books) are non-refundable once they have been downloaded.
Customized or personalized products cannot be returned unless they are defective or damaged.
How to Initiate a Return or Exchange
1. Contact Us: Email us at info@saintaubinretail.com or call us at 617-991-4871 with your order number and the reason for the return or exchange.
2. Return Authorization: Once your return is approved, we will provide you with instructions on how to send the item back to us.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages during return transit.
4. Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your account.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@saintaubinretail.com or 617-991-4871. We will work quickly to resolve the issue by offering a replacement or full refund.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
Non-Returnable Items
Digital downloads (digital books, art, etc.)
Personalized or customized products
Items marked as "Final Sale" at the time of purchase
If you have any questions or concerns about our return policy, feel free to reach out to us at info@saintaubinretail.com or 617-991-4871. We’re here to help!