Refund Policy

Refund Policy

At Saint Aubin Retail and Distribution, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we offer refunds under certain conditions outlined below:

Eligibility for Refunds

  • Refunds are available for items returned within 30 days of purchase.
  • Items must be in original condition—unworn, unused, and in the original packaging.
  • Digital products (e.g., digital books) are non-refundable once they have been downloaded.
  • Customized or personalized items cannot be refunded unless they are defective or damaged.

How to Request a Refund

  1. Contact Us: To start a refund request, email us at info@saintaubinretail.com or call us at 617-991-4871 with your order number and reason for the refund.
  2. Return the Item: After approval, return the item to us according to the return instructions provided. Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  3. Refund Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method. This process typically takes 5-7 business days after we receive the returned item.

Damaged or Defective Items

If you received a defective or damaged item, please reach out to us at info@saintaubinretail.com or call 617-991-4871 immediately. We will gladly offer a replacement or a full refund in such cases, including covering return shipping costs.

Non-Refundable Items

  • Digital products, such as digital books or downloads, are non-refundable once accessed or downloaded.
  • Customized or personalized items are non-refundable unless they arrive damaged or defective.
  • Final Sale items are not eligible for a refund.

Important Notes

  • Refunds can only be issued to the original payment method used at the time of purchase.
  • Shipping fees for the original order are non-refundable, except in cases where the item received was defective or incorrect.

If you have any questions about our refund process or need assistance, feel free to contact us at info@saintaubinretail.com or 617-991-4871.